If you are using Windows Vista or 7, please attempt the following:
-Log onto Windows as an Administrator.
-Select the option 'Run as Administrator' when starting the client.
You may also attempt running the client in Compatibility Mode by following these instructions:
-Right-click the client icon and select 'Properties'.
-Select the 'Compatibility' tab
-Check the box next to 'Run this program in compatibility mode for:'
-Select 'Windows XP (Service Pack 3)' from the drop down box.
If the problem persists or you are using Windows XP, please try the following.
-Update the graphics and chipset drivers
-Uninstall the game
-Delete the game folder
-Update antivirus program and run a full scan
-Delete any infected files
-Download updated client from our website (using IE6 or higher, do not use Firefox or any download accelerator)
-Reinstall the game
Should the issue not be resolved, please contact the Warp Portal Support Team by going to the support page to Submit A Ticket.
Article ID: 112, Created On: 4/13/2010, Modified: 4/2/2013