Viewing and Saving Details of Problem Reports and Solutions

Viewing and Saving Details of Problem Reports and Solutions

A problem report can include the name of a program that has stopped working, the date and time that a problem occurred, and the version of the affected program. Sending this information when submitting a ticket to Support since it may be useful in troubleshooting for solutions to a problem.

  1. Open “Problem Reports and Solutions” from the “Control Panel.”
  2. In the left pane, click, “View problem history.”
  3. To view problems by product, date, problem type, or solution status, click the column name.
  4. Double-click the problem that you want to view. (Tip: Right-click a problem to see more options for working with it then select View Problem Details.)
  5. Click Copy to Clipboard, then open a new Notepad and paste from the clipboard (CTRL + V). You may then save the information as a text file to attach and upload with a ticket submitted to Support.

Article ID: 197, Created On: 10/4/2010, Modified: 5/18/2012

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