COD-Mails

- If the mail has not been checked, it is returned to the sender after 3 days
- If the mail has been checked, the receiver gets another 3 days to pick up the attachment, if this period is over it is returned to the sender

Non-COD-Mails
- If the mail has not been checked, it is returned to the sender after 30 days
- If the mail has been checked the 30 days period is cancelled, the receiver gets another 3 days to pick up the attachment, if this period is over it is returned to the sender

After trying to contact the receiving user without a response and/or you believe that the receiving user is no longer active, we can investigate this issue for a possible return. Please submit a ticket and provide the following information.

Character name:
Server name (If applicable):
Item name:
Date and time sent:
Name of character sent to:

 

Once this has been received, a representative will review the request for a possible approval.