Where’s My Ticket?
If you are using the Support page’s search function to try and look up a ticket, stop!
The search in Support is used for looking up Knowledge Base articles, but cannot find tickets previously created no matter what criteria is used. If you search for a ticket using a ticket number, account ID, or other info, you will not find the ticket you are looking for!
So…What Do I Do?
If you have a Support account, you can login and see all tickets created by that account, their status (active, waiting, or closed), and respond directly to a ticket. If you do not have a Support account, you can learn more about creating one here.
Without a support account, you may need to create a new ticket to respond to previous tickets. If you have to do this, please be sure that the previous ticket number is mentioned when submitting a ticket.
With a Support Account
Log into the Support account through the home page:
Once logged in, you may select the "Tickets" button and any close, waiting or any standby tickets that you have made with using this account will show up at the bottom of the screen just like so in the screenshot below.
If you are unable to locate the ticket, please submit a new ticket to our staff. Please include as much information about the original ticket as possible. Make to include the following as best as possible:
- Game Account ID:
- Email Address Used in the Ticket:
- Ticket Number:
- Game Title:
You can also check the email address used for the ticket. If you want to do this, please follow these rules to make sure you are receiving our responses.
Forgot your Account Info?
If you forgot your account info, you can click on LogIn and then click on Forgot you password?
You will be asked to input either your Email Address OR Username and then click on Send Reset Email.
You will be sent an email that will allow you to reset your password information.
Without a Support Account
The best way to find ticket responses, without a Support account, is to check the email used when submitting that ticket. If you are having trouble with this, please follow these rules to make sure you are receiving our responses.
If all else fails, please submit a ticket to our staff. Please include as much information about the original ticket as possible. Make to include the following as best as possible:
- Game Account ID:
- Email Address Used in the Ticket:
- Ticket Number:
- Game Title:
Wait, I found my ticket but it's closed!
A closed ticket isn't necessarily closed on our end (we're not intentionally ignoring your requests!). The system routinely closes tickets that have not received a response, either from us or from you, in several days. But fret not, because closed tickets may be re-opened on your end.