Finding an Older Ticket on the Support Page

finding old tickets


If you are using the Support page’s search function to try and look up a ticket, stop!

The search in Support is used for looking up Knowledge Base articles, but cannot find tickets previously created no matter what criteria is used. If you search for a ticket using a ticket number, account ID, or other info, you will not find the ticket you are looking for!

So… What Do I Do?

If you have a Support account, you can login and see all tickets created by that account, their status (active, waiting, or closed), and respond directly to a ticket. If you do not have a Support account, you can learn more about creating one here.

Without a support account, you may need to create a new ticket to respond to previous tickets. If you have to do this, please be sure that the previous ticket number is mentioned when submitting a ticket.

With a Support Account

Log into the Support account through the home page:


Once logged in, you may select the "view tickets" button:


From here, all current tickets will be displayed. If your ticket is not shown, you can enter the ticket number and email address (used when creating the ticket) to locate it.


If you are unable to locate the ticket, please submit a new ticket to our staff. Please include as much information about the original ticket as possible. Make to include the following as best as possible:

  • Game Account ID:
  • Email Address Used in the Ticket:
  • Ticket Number:
  • Game Title:

You can also check the email address used for the ticket. If you want to do this, please follow these rules to make sure you are receiving our responses.

Without a Support Account

The best way to find ticket responses, without a Support account, is to check the email used when submitting that ticket. If you are having trouble with this, please follow these rules to make sure you are receiving our responses.

If all else fails, please submit a ticket to to our staff. Please include as much information about the original ticket as possible. Make sure to include the following as best as possible:

  • Game Account ID:
  • Email Address Used in the Ticket:
  • Ticket Number:
  • Game Title:


Article ID: 392, Created On: 9/11/2012, Modified: 3/31/2016

Feedback (0)