News

New and Improved Ticket System

Hey everyone! We here at the Support Team are always looking for ways to improve and streamline our services! We are currently in the process of updating our ticketing system for the benefit of our current and future users, especially with special regards to a certain game set to release in the near future. It's now even easier to make sure that tickets get submitted to the right section! These improvements in the ticket system are meant to make the ticketing system even more efficient! The...

Monday, March 25, 2013 5:46 PM

Ragnarok Valkyrie is LIVE on Google Play Store!

After much anticipation Ragnarok Valkyrie is now LIVE on GOOGLE PLAY. Download it here! Experience a fully mobile version of Ragnarok Online with your friends and family! PLAY RAGNAROK ON THE GO Play through an immersive Mobile MMO that takes place in the anime style world of Ragnarok Online! Play with friends through massive open fields and instances. SOLO OR PARTY Play through the game solo or play with friends using our easy to use Auto Party System! INTUITIVE TOUCH PLAY Play the ...

Wednesday, March 20, 2013 6:56 PM

[Ragnarok Online] Character Creation Issue on Chaos Renewal and How to Fix it

Character Creation Issue on Chaos Renewal and How to Fix It Recently new characters being created are being created the deletion timer for unknown reasons. This has been affecting all users, not only VIP players. To resolve this issue, simply click on the cancel button in the lower left corner (highlighted below). Once resolved, the deletion timer will disappear and your character will be ready to play!

Wednesday, March 13, 2013 12:19 PM

Payment issue (February 26-27)

We would like to thank our players who have been writing in regarding a payment problem on February 26-27. For a while some players were getting points but were not being charged to their credit card. The issue was resolved, but several well meaning players have been writing in to be sure everything was alright and being good honest citizens. Thank you for that. We will not be banning or otherwise removing points from players who benefitted from this error, as it was something wrong on our ...

Friday, March 08, 2013 6:22 PM

RO Mail Room Update: Changes in Mail System

Ragnarok Online has received an important update to the in game Mail System. All mail is now concentrated in a specialized in-game "Mail Room". Going forward, you will only be able to create and receive new mail from this map. Players will still be able to mail the same items as before. If you have not already done so please see the following link for about this important update. http://www.playragnarok.com/news/updatedetail.aspx?id=226&p=1 "There are changes happening to the mail system w...

Wednesday, February 27, 2013 12:05 PM

Requiem is Now On Kongregate

As of 2-14-2013 our M-Rated MMO horror RPG, Requiem: Memento Mori is now LIVE and FREE on the Social Gaming website Kongregate: http://www.kongregate.com/games/GravityUS/requiem Kongregate is a social gaming site that hosts hundreds of different games. Requiem stands out as definitely one of the darker, more mature games on Kongregate. You can also earn badges and other rewards just for playing the game. We want to assist new players coming to WarpPortal looking for help, as well as return...

Thursday, February 14, 2013 3:50 PM

Attention CrimeCraft Players!

Greetings WarpPortal citizens. As of September 21st, 2012 the WarpPortal will no longer accept new account registration or payments for Crimecraft. All of your Crimecraft points and accounts still exist for you to play after you perform a few simple steps. If you wish to continue playing CrimeCraft, you will first need to contact MAYN Games support at http://support.mayngames.com/. They do not have your password, so you need to contact them to get a new password for your Crimecraft account. ...

Friday, September 28, 2012 11:53 AM

Dragon Saga Now Offers Name Change Service

Players of Dragon Saga can now request name changes as a Value-Added Service (VAS). In order to do this, they will need an item purchased from Item Mall called [Character Name Changer], and contact the Support Team with specific information on what they want the new name to be. For more info on this, please visit our Knowledge Base article on the subject.

Thursday, September 13, 2012 7:04 PM

Introducing: Support 101!

A new section to the Support Knowledge Base has been added - Support 101! In here, you can view articles regarding the tools and resources that Support has available. Initially these articles will cover using the ticket system & how to search the Knowledge Base. We hope to continue updating this section with content that makes your support experience as seamless as possible. Feel free to check out the section here!

Thursday, September 13, 2012 3:51 PM

Requiem on facebook

Recently our M-Rated MMO horror RPG, Requiem: Memento Mori has been introduced to social website, facebook! In order to best assist new players coming to WarpPortal looking for help, as well as returning Requiem players looking to learn more about the facebook version of the game, we have created a section of Knowledge Base articles. These should help you in finding the app on facebook, purchase Item Mall items, and more! Please click here to learn more! For anyone interested in more game-...

Thursday, September 13, 2012 12:12 PM