Using the DirectX diagnostic tool to troubleshoot create a report to submit to support

To run the tool, please follow these steps:

1. Select "Run" from the Start menu in Windows
    
2. Type "dxdiag" (without quotes) in the prompt
   
   
    
3. The Diagnostic Tool will appear. It will show a list of system attributes including operating system, video card, and more. Select the "Save All Information" button
   
    
4. Save the text file in a location where you can locate it later
   

When the Support Team requests for a DxDiag they are referring to the .txt file that was saved. You can attach that file in a response/ticket to the Support Team. If you have additional questions about this process, please contact Support for help.