To run the tool, please follow these steps:
- Select "Run" from the Start menu in Windows
- Type "dxdiag" (without quotes) in the prompt
- The Diagnostic Tool will appear. It will show a list of system attributes including operating system, video card, and more. Select the "Save All Information" button
- Save the text file in a location where you can locate it later
When the Support Team requests for a DxDiag they are referring to the .txt file that was saved. You can attach that file in a response/ticket to the Support Team. If you have additional questions about this process, please contact Support for help.