I am receiving an issue related to varying Direct X versions

If you are using Windows Vista or 7, please attempt the following:
  • Log onto Windows as an Administrator.
  • Select the option 'Run as Administrator' when starting the client.

You may also attempt running the client in Compatibility Mode by following these instructions:
  1. Right-click the client icon and select 'Properties'.
  2. Select the 'Compatibility' tab
  3. Check the box next to 'Run this program in compatibility mode for:'
  4. Select 'Windows XP (Service Pack 3)' from the drop down box.
  5. Click 'OK'

If the problem persists or you are using Windows XP, please try the following.
  • Update the graphics card and chipset drivers
  • Ensure that your Direct X is up to date
  • Uninstall the game
  • Delete the game folder
  • Update antivirus program and run a full scan
  • Delete any infected files
  • Download updated client from our website (using IE6 or higher, do not use Firefox or any download accelerator)
  • Reinstall the game

Should the issue not be resolved, please contact the Warp Portal Support Team by going to the support page to Submit A Ticket.

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