RO2 Account Blocked/Suspended

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"You're bad, and you should feel bad." -Paladin
RO2 Account Blocked/Suspended

If you are trying to connect to a game account and are seeing an error message of a "suspension" or "block" it may be that some kind of activity on the account has lead to an account suspension or ban.

The following may result in a suspension. Examples include:
  • Having a character name that may be deemed offensive or inappropriate
  • Harassing other players in game with threats, offensive language, etc.
  • Using a Third Party Program or have been found actively benefiting from Third Party Program Use
  • Purchasing in-game currency with real-world currency (also referred to as "RMT")
  • Accessing another player's account without consent (also referred to as "hacking")
For additional information and all the legal terminology that explains account suspension you can find that anytime in our account policy and glorious user agreement, as well as the Ragnarok Online 2 policy.

Please, if you feel that you were blocked improperly, you should contact the Support Team for assistance. You are welcome to submit a ticket and we will review the issue.

Copy and provide the following information. The Ragnarok Support Team will help in a timely manner:
  • Account ID:
  • Full Name of the Registered User:
  • Registered User's Address: (including zip code)
  • Registered Date of Account:
  • WarpPortal Email Address:
  • Suspension Message that Appears:
  • Action(s) You May Have Participated in Leading to Suspension:
Please provide as much additional information as possible concerning your issue. If you can provide information regarding activity that led up to the suspension, this will reduce the time needed to investigate the situation and may (if possible) shorten the suspension duration.
Article ID: 499, , Modified: 8/31/2021 at 5:25 PM

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