How can I check my latency/lag?

A connection between your PC and our servers goes through many different connections and servers belonging to various other companies, any of which could be the cause of your lag situation. In intercontinental situations, the cabling may also play a part as well.

Please understand, however, that we are also an end-user of a larger ISP, and therefore do not have direct influence over the connection quality between various servers. If you believe that you are experiencing connection-based lag, please perform the following test:
  1. Close all programs (very important for the accuracy of your results)
  2. Open up a command prompt window (start/programs/accessories/command prompt)
  3. Type: "tracert" (without the quotes)
  4. Hit the enter key and let the trace run until it displays triple * symbols multiple times in a row.
  5. Right-click in the window, and choose mark. Then, highlight the entire window contents with the mouse. Open an instance of notepad, and paste it there. At the top of this file, please write the current date and time, including the time zone in which you reside.
  6. Save the text file and follow the following instructions.

Once you have obtained this information, please send an email request to your internet service provider to help you to analyze the cause of your lag, including the above trace information, and request that they contact the organization responsible for the connection problem. Please understand that we may not be able to help resolve every instance of latency or lag you experience. However we ask that you provide us with a copy of the text file with the Trace Route results. With this information we may try to assist in any way possible.

The following is also helpful information when submitting a ticket to our support team:
  1. A copy of your ISP's reply
  2. Your ISP's contact information (name, phone number, website, Email address)
  3. The copy of the trace report submitted to your ISP
We will be happy to review and assist you with your questions even if we can resolve all causes of latency.

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