Item/lant restorations are handled on a case by case basis. However the Support Team is inclined to help players get back in game and if possible, offer a one-time restoration for items/lant lost.
To request such consideration, please submit a ticket
and be sure to provide the following info:
Server (if applicable):
Time/Date of approximate loss:
Approximate Time/Date item existed through a trade or movement of the item (such as storage deposit/withdrawal):
Exact Name of the Item (including reinforcement level and enchantments):
Screenshots of the item (if applicable):
Any additional information that may assist the team in retrieving the item's information or history will always be welcomed.