If you have found that your account was accessed without your permission and you have not done so already, contact the WarpPortal Support Team immediately. We will proceed in locking the account so that no further damage can be done. Once the account is locked down we may begin the recovery process.
This can be a scary time, but we will do everything we can to get you back into the game. In the meantime, the important thing is to secure your game accounts.
There are many ways nowadays for people to steal this information and it can come from a variety of places. Some use software to record your keystrokes, other’s utilize false websites to trick a person into giving up vital information which is why it is imperative that you make sure to scan your computer and change your passwords.
We recommend some of the following procedures after any unauthorized access.
a. If you do not have either of these programs, we highly recommend downloading or purchasing one from a reliable source.
b. If you already have these programs make sure that they are up to date.
a. It is important to note that not all vicious software shows malicious intent. Many are designed to work quietly in the background without the user realizing what is wrong. This is why it is important to change all confidential data as there is the likelihood that the program picked up more than just game data.