Lets start off by saying something we all can agree with "Harassment is never okay." In any form, no matter what, it just isn't okay. Harassing a user through any medium or method both in-game and out of game is not something we think is okay. The worse it gets, the more it comes to define our community. This hurts it as a whole as it turns away new players and drives away old players.
What happens when we get a ticket:
When we have harassment reported to us, we look at it and then decide what actions to take. These actions include:
- Temporary Account Suspensions
- Permanent Account Suspensions
- IP Blocks
It is our policy to rehabilitate problem users if we can. If a user has a swearing problem, it isn't appropriate to enact a Permanent Account Suspension on that user. That would be like disciplining a new GM with a battleaxe. Instead, we try to warn users that they are heading down the wrong path, and we try to steer them towards good. However, when a user shows that they cannot and will not work within the system, we will them permanently suspend. If they continue they eventually, become banned on sight.
If someone is directly threatening your physical well being, that account is permanently suspended without a chance to be released. There is no "Just kidding" when it comes to these threats.
We are aware that there are concerns about harassment tickets when it comes to players being reported and we are committed to understanding the context of each report in order to do the right thing, and not just blindly suspending. Context of the report and history of both the reporter and the reported are vital in this and should be reviewed by the GM with every report.
Now, what to do if the GM/VM/CM don't seem to be doing their job or you need to appeal a suspension? Below is a list of forum names to PM if you find that nothing is being done. If you do PM them with such a report it is important to include what steps you have taken to attempt to bring attention to your issue so they understand the severity of the event.
Primary Contact: Warnhal
Primary Contact: Astra
Last Resort Contact List:
Submit a ticket to Payment. The payment queue is separate from the regular queue, The guy who answers the ticket is a very good guy and will do his best to assist and get the attention of the right people for you. He can be busy, but he is trusted to do the right thing.
Everyone on the GM, VM, and CM Teams continuously work hard to make our games a safe and fun environment for all players. We're counting on you to do your part too!