Having your account compromised is a worse case scenario that every computer user has experienced at one point of time or another. We understand how traumatic and disruptive an account breach could be. In the event of Account Compromise the RO Support Team will do what we can to assist you. If you believe that somehow your account was accessed without your permission, STAY CALM and submit the following in a ticket:

To request an Account Investigation, and possible data restoration, please submit all of the following information through the Warp Portal Support Service:

Your request [i.e. hacking investigation]:
The Account ID:
The email address which the account is registered:
Personal account information, including:
Name registered to account:
Country of Access:
Server name:
Characters affected:
Last time account was accessed:
A brief list of items found missing:
(Please do not abbreviate item names)

Users whom decide to continue playing and using their account before or after submitting their restoration request may become ineligible for account data restoration. However, in such a case, an investigation may still proceed to take actions against the persons whom have committed an unauthorized access.

Please be aware that we can only offer to restore the data on accounts for a limited period of time after the incident of illegal account access, which is approximately two months in most cases. Please also be aware that the Warp Portal Support Team reserves the right to: refuse, provide, modify, or limit the restoration as appropriate and as deemed necessary for any reason at any time.

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